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EXTRA 10% OFF STOREWIDE!!!

Payment and Returns Policy:

 

General Warranty Description:

All of the Pool Showers come with manufacturer warranty for your Peace of Mind.

For Terms & Conditions, please see below:

-Stainless Steel Frame is covered under manufacturer's warranty for 10 Years from the date of purchase

-All Components are covered under manufacturer's warranty for 12 months from the date of purchase

How to Claim:

In the unlikely event you need to make a warranty claim, please follow the following procedures:

For all exchanges and claims: please remember to include ALL of the following information to enable us to process your query without delay:

- The full name of the person who originally ordered the product
- Best contact number
 -Invoice number
- All associated tracking numbers
 -A detailed description of the reason for exchange or the details of the claim

 -Photos of the issue with the product

Installation Disclaimer:

This warranty specifically does not obligate Pool Showers in any way regarding labor performed during installation. In the event that any issues/damage to the shower unit occurs due to incorrect installation, Pool Showers will not be held responsible.
 
Delivery Fees During Claim:

Please note, delivery fees are not covered by warranty. Warranty applies to the manufacturing fault of the product only. The buyer will be responsible for all freight/delivery charges if the replacement of the faulty product/components is required.

Incorrect Product 


In the unlikely event of you receiving an incorrect product, please contact us within 48 hours of receipt of the product for replacement. Verification will be required which may or may not include requests for photographic support. Please do not throw out or destroy the box the product came in as it will need to be re-packaged so it can be returned safely back to the warehouse.
 
Unauthorized Returns/Refused Shipments


Refused shipments are considered unauthorized returns and are subject to a 30% restocking fee. Freight charges are non-refundable.
 
Damage in Transit


The customer, or customer's agent, must be present at the time of delivery to carefully inspect all packages and items for damage or missing materials. If there are missing items or damage it must be clearly noted, at the time of the delivery, by the customer on the original consignment note. Immediately contact Pool Showers and send copies of the consignment note. At discretion and upon acceptance of the claim by the carrier, Pool Showers will send a replacement item(s) or refund the damages. 

All consignments are sent out and signed for in good order and condition. We do understand that the receiver/customers cannot always inspect all goods prior to signing for them.  However, we do need you to report any damages to us within 24 hours of receipt. This way all parties are protected by Insurance and we all can avoid any embarrassing and disappointing situations. Otherwise, all damages reported after this period of time will not be covered by Insurance at all.

We take issues with damages very seriously and are always focusing on ways to ensure they do not happen.  We do this through training of dock loading staff and also by continually looking at our systems and how we can improve what we do.

The last thing we want is to have a disappointed customer.  We want to ensure we provide you with the best possible service we can with the resources we have available so these bad situations can be avoided, and where they do occur, that it's a painless process to resolve.

 Assuming that the goods are subject to an appropriate domestic/household policy of insurance taken out by you our customers as part of your home and property insurance, we respectfully suggest that you promptly lodge a claim with your insurer.

Please be assured that we greatly value your custom and of our ongoing commitment to consistently and efficiently satisfying your future needs.

Welcome to Pool Shower!

Have you been looking for ages for a beautiful outdoor shower for your swimming pool or backyard, but couldn’t find anything that felt like You?

That’s where we come in!

Pool Shower is a Family Owned & Operated company; we’re here to help you find your Dream Shower!

Believe it or not, even though we have over 30 years of business and retail experience, the idea for Pool Shower Shop online started 5 years ago when we were installing our swimming pool and wanted to have an easy way to rinse off the pool water, rather than go all the way into the house to get clean. But, when we started looking around for an outdoor shower, we couldn’t find anything that we liked, or if we did, the price was way too high (we’re talking $5000+ high).

So, we decided to take matters into our own hands and thus Poolshower.com.au was born. We created our Exclusive Line of Stylish Stainless-Steel showers that are 316 Marine Grade Stainless Steel (which means no rust) and - since there’s no middleman, we pass on the savings to You­­, making them - extremely affordable.

Not only do the showers look good and not break the bank, but they also come with a bunch of nifty features, such as adjustable massage jets, a handheld shower, a rainfall/waterfall showerhead and a rotatable foot spout. And that’s not all, these showers can be installed free-standing or wall-mounted and have a completely plumbed in a hot and cold water system.

We’re very proud of our line of showers, as it has been very successful and very much loved by our customers, hence we have lots of beautiful Testimonials and Reviews


Our products have also been purchased by major hotels, resorts, and condominiums around the USA, Canada, Mexico, and Australia. And we don’t want to brag, but our Milan Shower has been featured in the winning house in Modernism Weekly Magazine in 2019 (please see below). So, as you can see, we have been doing a pretty good job of looking after our vast client base, if we do say so ourselves (which we do).

We’re very passionate about our line of outdoor and pool showers and are always looking for ways to improve them and make them better for You and Your Family to enjoy. We’re happy to work with and look after everyone (including the general public, resellers, builders, property developers, plumbers, landscaping companies… the list goes on!), anyone who loves our showers is welcome!

Thank you for visiting Poolshower.com.au! We hope you will join our family of “PoolShower.com.au” customers and have a Refreshing day!

-The Pool Shower Team


 

 

 

 

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